RETURNS & EXCHANGES POLICY

RETURNS & EXCHANGES POLICY

14-DAY RETURNS

You may request a return within 14 days of delivery.

To be eligible, items must be:

  • Unworn and unused

  • Unwashed

  • In original condition

  • With all original tags attached

  • In original packaging

All returns must be approved by OFFCODE before being shipped back.

SIZE & FIT

If your size or fit isn’t right, eligible full-price items may be returned within 14 days of delivery.

You may choose:

  • A size exchange, subject to availability

  • OFFCODE Store Credit

Return shipping costs are the customer’s responsibility.

EXCHANGES

Eligible items may be exchanged within 14 days of delivery.

If the requested item or size is unavailable, OFFCODE Store Credit may be issued instead.

SALE & FINAL SALE

Items marked Final Sale are not eligible for returns or exchanges.

Exceptions apply to items that arrive damaged, defective, or incorrect.

RETURN SHIPPING

Customers are responsible for return shipping costs for standard returns and exchanges.

Original shipping charges are non-refundable.

We recommend using a tracked shipping service when returning an order.

STORE CREDIT & REFUNDS

Approved standard returns are issued as OFFCODE Store Credit, valid for 2 years.

Store Credit cannot be exchanged for cash.

Refunds to the original payment method may be issued for verified OFFCODE errors, defective items, damaged items, or incorrect orders.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Order number

  • Photos of the item

  • A brief description of the issue

Once verified, OFFCODE will provide an appropriate replacement, refund, or Store Credit.

HOW TO REQUEST A RETURN OR EXCHANGE

Contact us with your order number and reason for your request:

Email: support@offcode-usa.com
Instagram: @offcode_archive

Please wait for OFFCODE approval before sending any item back.

OFFCODE reserves the right to reject returns that do not meet the requirements outlined in this policy.